Shipping and Return Policy

Our Guarantee of Quality

If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund. Returns are accepted within 30 days of the original purchase for an exchange or refund.

Want to retire a Mavis by Herrera bag? ​

We get it, after one year you might want a new Mavis by Herrera bag. No worries, we got your back! Please send us an email and we will take back your used bag and send you a 40% coupon for any Mavis by Herrera bag of your choice. (This promotion is only valid after one year from the date of the purchase and only valid online

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the bag. Once the returned item is received, a gift certificate will be email to you.


Shipping Instructions

Shipping costs are non-refundable.​

To return your product, please mail your product to:

Mavis by Herrera
2273 Willow Creek Circle,
Chula Vista, CA 91915, United States


Recycled box where handbags get ship to customers